Risk People as at 21 October 2017

New Appointments

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ANZ appoints new heads
Andrew Casperson has been appointed as the head of individual life at ANZ, after being the national product manager for eight years. Shannon McKay has been appointed as head of life insurance customer engagement, after a previous role as national manager of retention and loyalty for insurance for five years.


Strategic Insight announces direct life insurance award winners
Strategic Insight Actuaries and Researchers has announced the winners of the Direct Life Insurance Excellence awards 2017.

TAL Life won awards for:

  • TAL won the Term Life award
  • ... and the Customer Service award
  • ... and the Marketer Customer Service award
  • ... and the Omnibus Product award for bundled insurance products
  • ... and the overall award for 2017
  • NobleOak won the TPD and Trauma – Rider awards
  • CommInsure won the Trauma – Stand Alone and Customer Credit awards
  • Suncorp Life won the Income Protection and Funeral Cover – Stepped Premium awards
  • Zurich won the Health and Wellness Program and Funeral Cover – Level Premium awards
  • HCF Life won the Innovation award
  • OnePath Life won the Accident Cover award

AFA announces adviser and rising star award winners

  • Charlie Fraser from Shadforth Financial Group has been named as the Association of Financial Advisers’ Adviser of the Year for 2017. 
  • Mia Taylor from Evalesco Financial Services has been named as the Rising Star of the Year Award for 2017.

New insurance award for overall customer satisfaction launched
Investment Trends has launched its Overall Satisfaction – Insurer Award, with the winner this year being ClearView, ahead of BT Life and AIA Australia.