Risk People as at 20 August 2019


New Appointments

MetLife adds to customer experience team

Lina Saliba is the new head of customer experience at MetLife, replacing Katynka Powning who left in May. Saliba has over two decades’ experience in customer experience and operations in financial services and telcos, working as a consultant for some big names like Macquarie, Allianz, CommInsure, NBN and Telstra.

Zurich appoints life and investments head

Justin Delaney is the new chief executive of life and investments at Zurich, succeeding Tim Bailey. Delaney has over 25 years’ experience in the industry, and moves across from his most recent post as chief operating officer for TAL. Bailey is headed to Europe to take up another position with Zurich.



AFA announces 2019 Awards finalists

The Association of Financial Advisers and Zurich have released the names of award finalists of the 16th annual AFA awards. The winners will be announced at the AFA Conference held in Adelaide on August 29.

Adviser of the Year finalists

  • Simone Du Chesne (EQWealth)

  • Joseph Hoe (Wealthwise)

  • Elliot Watson (Elliot Watson Financial Planning)

Female Excellence in Advice finalists

  • Felicity Cooper (Cooper Wealth Management)

  • Tracey Ferguson (Ferguson Financial Planning)

  • Dawn Thomas (Wealthwise)

  • Tabitha Tworek (Insight Wealth Planning)