UX Review of Direct Life Insurance Websites

UX Review of Direct Life Insurance Websites

UX Review of Direct Life Insurance Websites benchmarks the “usability” of a website and human-centred design approach by Australian Direct Life Insurance companies to provide customers with a positive user experience. Overseas innovations are highlighted for Quotation Process Design, Types of Sales Features, Emerging Digital Technology and Approaches to Accessibility.

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Life Insurance Health & Wellness Awards

Life Insurance Health & Wellness Awards

OCTOBER 2018 Life Insurance companies have implemented programs designed to impact beneficially on the health and wellness of customers. It’s a mutually beneficial outcome for policy holders and for Life companies that follow a customer-centric approach. Strategic Insight has developed a methodology to compare “Health and Wellness” initiatives. The pinnacle of this research is the Strategic Insight - Life Insurance Health & Wellness Awards!

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Direct Life Insurance Report 2018

Direct Life Insurance Report 2018

JULY 2018 Direct Life Insurance Report 2018 is now available including Affinity Partner sales (four years of history) and Top 5 Affinity Partners (NEW). We have updated Direct Risk Lapses and Persistency (Direct versus Advised Lapse rates) and extended the Forecast of the Direct Risk Market to 2028. Premium Comparisons have been expanded by product with new comparisons in 5-year Age Bands for Direct and Advised (NEW).

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Direct Life Insurance Awards

Direct Life Insurance Awards

OCT 2017 The 4th Annual Direct Life Insurance Awards held on Tuesday 17th October 2017 in Sydney was sold out! The event included a panel discussion on "Personalised Marketing at Scale", with industry leaders, moderated by a professional and amusing MC, delicious lunch and drinks, networking opportunities and Awards presentation. See photos and all the award finalists and winners.

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Usability Consulting

Usability Consulting

Usability Consulting is a user experience (UX/CX) consulting service developed for the Australia Life Insurance market, based on a UX audit of Life Insurance adviser portals, public adviser websites and quotation software. We measure and benchmark how effectively common and specific user goals and objectives are being met, and how this relates to Life company omni-channel strategic goals.

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Life Insurance APL Service

Life Insurance APL Service

Life Insurance approved product list research assists Licensees and their investment and product committee with their internal research process. Licensees can develop and utilise Strategic Insight's benchmark methodology to identify which products are suitable for inclusion on the APL by taking into account a range of factors.  This process supports decision making when considering and reviewing the suitability of an insurance product/provider for inclusion on the APL.

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Life Insurance Premium Rate Comparators

Life Insurance Premium Rate Comparators

Software comparison tools for Life Insurance premium rates covering Advised Risk and Direct Risk products. Products types include Term, TPD, Trauma and Income Protection. Results are presented in exportable tabular format and with graphical comparisons. Product features, definitions and scoring are presented, based on our unique Risk Benchmarking, used by Licencees for approved product list construction.

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Life Insurance Health & Wellness Research

Life Insurance Health & Wellness Research

New “Health & Wellness Report 2016” is now available. Health and Wellness programs are generating significant interest in the Australian Life Insurance industry. After many years of companies playing around the edges with a few taking it seriously, there are now high levels of interest and activity across almost all the major Life insurers and Reinsurers.

 

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Retirement Account Drawings in Australia

Retirement Account Drawings in Australia

UPDATED AUGUST 2016 The first in-depth study of Retirement Account Drawings in Australia, explores the extent to which Superannuation fund members have drawn pensions from their accounts during the past 10 years, in particular the percentage of members and the percentage of the account drawn by age, examining minimum pension drawing (as required by legislation) and higher discretionary levels.

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Direct Life Insurance Premium Comparator

Compare Direct Life Insurance Premiums across companies and products and select custom peer group for comparison for all product types.

Direct Life Insurance Premium Comparator is only available to participating companies who supply underlying Premium Rates, Factors and Discounts to Plan For Life so that we can fully populate the database.

Data includes Sum Insured Bands, Age Bands, Male/Female, Smoker/Non-Smoker, White Collar/Blue Collar.